Emergency Communications Operator

Wabamun, AB, Canada

Part Time

Entry Level

Join a team that prioritizes public service and where your work will make a meaningful impact within the community. Parkland County believes in the power of teamwork, approaching challenges with a solution-focused mindset, demonstrating a commitment to respect in all we do and a focus on safety for employees and all those we serve. If you share these values and are ready to contribute to a dynamic organization, we encourage you to consider this opportunity.

Job Posting:	#26-47	Status:	Casual
Posting Closes:	May 4, 2026 at 4:00 p.m.	Schedule:	Shift work; 6-12 hours in duration

Working with the Fire Services department and reporting to the Manager, Emergency Communications Services, the casual Emergency Communications Operator will be responsible for receiving and evaluating all incoming telephone calls to determine the service required and ensure each caller is routed to the appropriate emergency service agency. You will also provide services to those agencies under the dispatch arm of the call answer centre and monitor the progression of calls to ensure an efficient emergency response. You must have the ability to apply logical judgment to emergency situations and obtain/record information accurately. Strong interpersonal and organization skills and the ability to work under minimal supervision are required.
The ideal candidate for this position will have the following:

Grade 12 diploma.
Emergency Fire Dispatch (EFD) certification.
Communications and/or emergency-related experience.
Computer proficiency.
Capacity to work efficiently for long periods of time.
Knowledge of the County and surrounding area would be considered an asset.
Emergency Communication Response certification would be considered an asset.

Requirements:

Ability to work in-person at the West Central Fire Hall – 4820 52 Street, Wabamun, AB
A valid class 5 driver’s license and satisfactory driver’s abstract provided upon hire.
A satisfactory Criminal Record Check is required upon hire, excluding candidates under the age of 18 and current Parkland County employees.
Must be legally eligible to work in Canada.

In addition to an organizational priority for employee well-being, satisfaction and development, including access to an on-site gym, an Employee Family Assistant Program, free onsite counselling services, a social club, a health, safety and wellness committee, and comprehensive training and development opportunities, this position will be eligible for:

A Starting Rate of:

$35.09 per hour

Casual shift work schedules will include varying start and end times, weekends and shifts of 6-12 hours in duration; covering 24 hours per day, 7 days per week. This position also provides sick/vacation coverage which may involve up to full-time hours at peak times of the year.

Application Details:
Interested candidates are invited to apply online at parklandcounty.com/Careers. Applications will only be considered through the Parkland County website.

We thank all applicants in advance for their interest; however, only those selected for further consideration will be contacted. Applicants from this posting may be considered for vacancies of the same position for up to three months after posting closure.

We are committed to fostering an inclusive workplace that welcomes, respects and values the multivariate diversity of current and prospective employees. We strive to provide reasonable access and accommodation throughout the recruitment and employment process. If you have any questions regarding this, please connect with our team at [email protected].

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Parkland County has identified the following core values that define our character and are deeply engrained in our corporate culture and the actions we take.

Service - We prioritize public service and community impact in every action we take.
Teamwork - We foster collaboration across departments to promote efficiency and innovation.
Attitude - We maintain a solutions focused mindset and approach change with resilience.
Respect - We uphold transparency, inclusion, and accountability in decision-making.
Safety - We create a supportive environment for employees and the public.

If these values resonate with you and align with your professional aspirations, we welcome you to accept and proceed with your application.* I accept

Parkland County requires a criminal record check to be completed by all hired and rehired employees before commencing employment. This does not include candidates under the age of 18 or current employees. Do you agree to providing a criminal record check upon hire?* YesNoI am excluded due to age or am a current Parkland County employee

Are you legally eligible to work in Canada?*

Do you have a valid driver's license and ability to provide a satisfactory driver's abstract obtained in the 30 days before position start at your own expense?*

We have a nepotism policy which states guidelines for the recruitment of a relative of an existing employee. To the best of your knowledge do you have any relation to anyone working Parkland County or serving on Council?*

Parkland County requires regular attendance at work. Are you aware of anything which prohibits you from having regular attendance at work for scheduled shifts?*

Do you require any accommodations to assist you with the physical or cognitive demands of the position you are applying for consideration on?*

Do you have any concerns with your ability to work for Parkland County and meet the responsibilities of this position?*

How did you hear about this opportunity?*

Do you have Emergency Fire Dispatch (EFD) certification?*

Do you have communications and/or emergency-related experience?*

Do you have knowledge of the County and surrounding area?

Are you available to work shift work that may be 6 to 12 hours long and may include evenings, weekends and holidays?

This position is in-person located in Wabamun, Alberta. Do you have any concerns about your ability to commute and work out of Wabamun.*

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Emergency Communications Operator

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